Support: Upgrades

IMPACT is periodically updated to install new features, new forms, new reports, new capabilities or simply to update the help documentation. As an example, over the last year and a half, the majority of our clients have upgraded twice.

Hmmm? I know what you're thinking. What about software bugs? I am not going to suggest that IMPACT has no bugs, but I will say that over the life of the application, they have been minimal, and none have caused any damage to any organization's data that could not be easily and quickly fixed. There is never any sort of additional charge for fixing software bugs.

Upgrades are addressed when you purchase a license agreement. Part of the purchase cost is an annual fee that pays for the cost of upgrades. When an upgrade to a new release occurs, IMPACT displays a message that allows you to easily read the version/release announcement. I highly encourage you to read this brief overview.

A Testimonial from Tom Olbrich

"Stew is always available to help and is just a phone call away. He always answers or returns calls immediately. He helped us perform the conversion to Impact painlessly. We are extremely well supported, not just in the operation of the program as we bought it, but he is also willing to enhance IMPACT to meet our needs. He is respectful of questions, concerns and then adapts his own creation to further our efforts. He has been a gift to the Ashland Independent Film Festival."

-Tom Olbrich
Executive Director
Ashland Independent Film Festival


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